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Hesk Help Desk Upgrade
Make a Copy of the Following Files
Folder: img
header.png headerbgsm.jpg headerleftsm.jpg headerrightsm.jpg header_bottom.png header_bottom_left.png header_bottom_right.png header_left.png header_right.png header_top.png header_up_left.png header_up_right.png
Folder: language\en\emails
new_ticket_staff.txt new_ticket.txt
Follow the Standard Upgrade Process
- Download the latest version from http://www.hesk.com/
- Unzip the newly downloaded file and locate the readme.html file.
- Follow the instructions for ‘Upgrading from old versions’.
Re-creating Customizations
hesk_style.css
Replace the body and table.enclosing element selectors and add the .foot class selector per the following code
body {
background-color: #FAEBD7;
background:url("./img/Blue_Gradient3.png") no-repeat;
color: black;
font-family: Verdana, Geneva, Arial, Helvetica, sans-serif;
font-size: 12px;
margin-left:0;
margin-right:0;
margin-top:10;
margin-bottom:0;
}
.foot {
text-align: center;
font-weight: bold;
}
Add this code to the file listed above
After
.homepageh3, .section {
color: #74804e;
font-weight: bold;
}
Add
.homepageh4 {
color: #74804e;
font-weight: normal;
}
change_status.php, index.php, knowledgebase.php, submit_ticket.php, ticket.php
Add this code to the files listed above
After
// Get all the required files and functions" section near the top
Add
//
//
//
/* Custom Code to force authentication */
// Start a PHP Session
session_start(loggedin);
// Is the user logged in?
if (!isset($_SESSION['loggedin']))
{
header('Location: login.php');
exit; // dont forget the exit here...
}
/* Custom Code to force authentication */
//
//
//
Add this code to the file listed above
After
define('HESK_PATH','./');" near the top
Add
define('loggedin',1);
index.php
Add this code to the file listed above
After
<option value="1" <?php if(isset($_SESSION['c_priority']) && $_SESSION['c_priority']==1) {echo 'selected="selected"';} ?>><?php echo $hesklang['high']; ?></option>
Add
</select> *Please adjust priority with discretion</td>
Add this code to the file listed above
After
<input type="text" name="name"
Add
value="<? echo $_SESSION['name'] ?>"
Add this code to the file listed above
After
<input type="text" name="email"
Add
value="<? echo $_SESSION['email'] ?>"
Add this code to the file listed above
After
<input type="text" name="email2"
Add
value="<? echo $_SESSION['email'] ?>"
REM out each of these lines
hesk_kbSearchSmall(); --> //hesk_kbSearchSmall(); hesk_kbSearchLarge(); --> //hesk_kbSearchLarge();
Add this code to the file listed above
Before
<?php if ($hesk_settings['kb_enable'])
Add
<!-- Show My Open Tickets -->
<br />
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- <p><span class="homepageh3"><?php echo $hesklang['kb_text']; ?></span></p> -->
<p><span class="homepageh3"><?php echo $hesklang['my_open_tickets']; ?></span></p>
<?php
/* Get list of user's open tickets */
show_my_open_tickets();
?>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<br />
<!-- End Show My Open Tickets -->
<!-- Show Knowledgebase Suggestions -->
Add this code to the file listed above
After
// End forgot_tid()
Add
// show_my_open_tickets Function
function show_my_open_tickets()
{
global $hesk_settings, $hesklang;
if ( isset($_POST['open_only']) )
{
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$my_status = array(
0 => $hesklang['open'],
1 => $hesklang['wait_staff_reply'],
2 => $hesklang['wait_cust_reply'],
3 => $hesklang['closed'],
4 => $hesklang['in_progress'],
5 => $hesklang['on_hold'],
);
/* Get ticket(s) from database */
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery(
"SELECT * FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "tickets`
FORCE KEY (`statuses`)
WHERE `status` IN ('0','1','2','4','5')
AND `email` = '" . $_SESSION['email'] . "'
ORDER BY `status` ASC, `lastchange` DESC");
$tid_list = '';
$name = '';
$num = hesk_dbNumRows($res);
echo '<i>';
echo "Number: " . $num . "<br />";
echo '</i>';
while ($my_ticket=hesk_dbFetchAssoc($res))
{
$tid_list .= "
$hesklang[trackID]: " . $my_ticket['trackid'] . "
$hesklang[subject]: " . $my_ticket['subject'] . "
$hesklang[status]: " . $my_status[$my_ticket['status']] . "
$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}
";
echo '<p><span class="homepageh4">';
echo "<b>$hesklang[subject]: </b>" . $my_ticket['subject'] . "</i><br />";
echo "<b>$hesklang[status]: </b>" . $my_status[$my_ticket['status']] . "<br />";
echo "<b>$hesklang[trackID]: </b>" . $my_ticket['trackid'] . "<br />";
echo "<b>Link: </b><a href='$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}'>$hesk_settings[hesk_url]/ticket.php?track={$my_ticket['trackid']}</a>";
echo "<br /><br />";
echo '</span></p>';
}
}
// End show_my_open_tickets Function
admin/admin_main.php
Add this code to the file listed above
After
<?php" at the very top
Add
$url1=$_SERVER['REQUEST_URI'];
header("Refresh: 300; URL=$url1");
?>
<?php
Add this code to the file listed
After
require_once(HESK_PATH . 'inc/footer.inc.php');" near the bottom.
Add
echo "This page will automatically refresh every 5 minutes";
submit_ticket.php
Add this code to the file listed above
Before
<p><a href="index.php?a=add"><?php echo $hesklang['c2c']; ?></a>.</p>
Add
<p style="text-align:center"><a href="logout.php">Log Out</a></p>
.\language\en\text.php
Add this code to the file listed above
Near the end of the file
Add
// Custom variables $hesklang['my_open_tickets']='My Open tickets';