Name Change Procedure

Potential places to change a user’s name.

• Active Directory
• Exchange
• Lync
• Lync Call Logs (LyMon)
• Sage/Timberline
• FRep
  • Leave old user and add new user
• Feedback Reports
• UPS
  • Delete and create new account
• Staples
• Apple ID
  • Last Name
  • Email Address
• iPhone
  • Device Name
  • Email Account
• Meraki
  • Device Name
• \\File\Users\username
• TripLog
  • Delete and create new account
• BarCloud

Process

1. Active Directory Users and Computers
   1. Right-click –> Rename user –> Change all appropriate fields
2. Exchange Management Console
   1. User Properties –> Change alias –> Apply
3. Lync Server Control Panel
   1. Change SIP address
4. Login to computer as administrator (use VPN connection if remote)
   1. Rename the user folder (C:\Users\username)
   2. Re-link the account to the newly named folder
   3. Open Regedit –> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
   4. Under the ProfileList key, you’ll find the subkeys specific to each profile. (e.g. S-1-5-21-2944774474-1080414133-2956492554-1001). Change ProfileImagePath to the new path.
5. Control Panel –> Mail –> Profiles –> Delete profile –> Open Outlook to create a new profile
6. Rename user folder \\File\users\username. Change the owner of the folder.
7. See above list for peripheral accounts